Knowing how to optimize technology investment requires an understanding of the level of maturity of your contact center’s services, capabilities, as well as your organization’s business goals. Burwood contact center experts outline a series of “maturity stages” based on your contact center capabilities to help guide your technology roadmap.
Burwood Group, Inc. is an IT consulting and integration firm. For 25 years we’ve enabled our clients to design, use, and manage technology to transform their business and improve outcomes. Our technical depth resides in voice, network, wireless, data center, storage, and security infrastructure technologies. Today, we merge this foundational knowledge with renewed expertise in cloud, DevOps, automation, collaboration, and more. Whether you are developing strategy, deploying technology, or creating an operational model, Burwood is a dedicated partner. To learn more, visit burwood.com.