In today's fast-paced business landscape, customer experience has emerged as a critical differentiator. Organizations are realizing the significant impact that their contact centers have on customer satisfaction, loyalty, and overall business success. But how can you gauge the effectiveness and maturity of your contact center operations?

Burwood Group’s Contact Center Maturity Assessment will help you answer these questions and more. Our contact center and cloud experts will help you navigate important considerations and ensure the best path forward for your contact center.

Assessment Scope

Burwood’s readiness assessment scope includes:

• Environmental analysis

• Discovery of desired capabilities

• Evaluate technology and vendor options based on industry best practice

• Identify areas of opportunity and target outcomes

• Analyze assessment findings

Assessment Deliverables

We believe in providing actionable results to our clients, no matter the size or scope of our engagement. Following the workshop you will have:

• Cloud solution recommendations and rationale for recommendations

• Framework for prioritizing and sequencing initiatives to address areas of opportunity